Hose will not retract or does not retract fully

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A rigid inlet connection can cause excessive binding on the shaft and hub bearings.The extra friction causes the reel to not or only partially retract the hose. A rigid connection is also one of the main causes of leaking swivels. It will also void the manufacturers warranty.

If the reel is mounted more than 5 metre high, the drive spring may not have enough strength to pull in the weight of the hose. Reduce the height of the mounted reel or contact our customer support team for advice.

if the reel is bolted down to an uneven surface, this could distort the frame causing a bind on the main support shafts thus restricting the smooth retraction of hose.

Please contact our customer service team. They are best placed to advise you on how best to re-tension your reel and remedy the problem. Please note that over-tensioning of the drive spring can lead to premature failure of the spring.