PRIVACY POLICY

Last Updated: 18 October 2026

1. Introduction

Reelcare Ltd (“Reelcare”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit our website, https://reelcare.co.uk/, contact us or make an enquiry about our products and services.

We aim to handle personal information responsibly and in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. About Reelcare Ltd

The organisation responsible for this website and the personal information processed through it is:

Reelcare Ltd

Unit N, Tyson Courtyard
Weldon South Industrial Estate
Corby, Northamptonshire
NN18 8AZ
United Kingdom

Telephone: +44 (0) 1536 407001
Fax: +44 (0) 1536 261491
Email: sales@reelcare.co.uk
Website: https://reelcare.co.uk/

If you have questions about this Privacy Policy or how your personal information is handled, you can contact us using the details above.

3. Information We May Collect

Depending on how you interact with our website and business, we may collect the following categories of information.

3.1 Personal and Contact Information

When you contact us or submit an enquiry, we may collect information such as:

• Your name.
• Your email address.
• Your telephone number.
• Your company name and business contact details, where provided.
• The contents of your enquiry or correspondence.
• Other information you choose to provide when contacting us.

3.2 Technical Information

When you visit our website, technical information may be collected automatically, depending on the website functionality and technologies in use. This may include your IP address, browser type, device information, pages visited and website usage information.

3.3 Cookie Information

Our website may use cookies and similar technologies to support website functionality, remember preferences and, where enabled, analyse website usage.

Further information about cookies is provided in Section 7 of this policy.

4. How We Use Your Information

Where applicable, we may use personal information for the following purposes:

• To respond to enquiries and requests for information.
• To provide information about Reelcare products and services.
• To communicate with customers, prospective customers, distributors and resellers.
• To manage business correspondence and relationships.
• To operate, maintain and improve our website.
• To help protect our website, systems and business against security risks.
• To comply with applicable legal and regulatory obligations.
• To establish, exercise or defend legal claims where necessary.
• To send relevant business or marketing communications where permitted by law.

We will only process personal information where we have an appropriate lawful basis to do so.

5. Lawful Basis for Processing

Depending on the purpose and circumstances, we may process personal information under one or more of the following lawful bases:

Legitimate interests: Where processing is necessary for our legitimate business interests and those interests do not override your rights and freedoms.

Contractual necessity: Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

Legal obligations: Where processing is necessary to comply with applicable legal requirements.

Consent: Where you have given consent for a specific purpose and consent is required by law.

Where we rely on consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

6. Disclosure of Personal Information

We do not sell personal information to third parties.

Where necessary and lawful, we may share personal information with:

• Website hosting and technical support providers.
• Service providers who help us operate our website or business systems.
• Professional advisers, where necessary.
• Relevant business partners or distributors where required to respond to an enquiry or manage a business relationship.
• Regulatory authorities or other parties where disclosure is required or permitted by law.
• Relevant parties in connection with a business sale, merger or restructuring, where applicable.

Where third parties process personal information on our behalf, appropriate measures should be taken to protect that information and ensure it is handled in accordance with applicable data protection requirements.

7. Cookies and Similar Technologies

Cookies are small text files that may be stored on your device when you visit a website.

Depending on the technologies enabled on our website, cookies may be used to:

• Support essential website functionality.
• Remember your preferences.
• Understand how visitors use our website.
• Measure website performance.
• Support marketing activities, where applicable.

Where required by law, we will obtain your consent before using non-essential cookies or similar technologies.

You can manage your cookie preferences through the consent controls available on our website, where provided. You can also manage or block cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality.

The specific cookies used, their purposes and their retention periods should be confirmed against the website’s current cookie configuration.

8. Data Storage and Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, taking into account applicable legal, regulatory and business requirements.

The retention period may depend on the nature of the information, the reason it was collected, the relationship involved and whether the information is required to resolve a dispute or meet a legal obligation.

When personal information is no longer required, we will take appropriate steps to delete it securely or anonymise it, where appropriate.

9. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we work to protect personal information, we cannot guarantee absolute security.

10. International Transfers

Where personal information is transferred outside the United Kingdom, we will take appropriate steps to ensure that the transfer complies with applicable data protection legislation.

Where required, appropriate safeguards will be implemented to protect the information being transferred.

11. Your Data Protection Rights

Under applicable data protection legislation, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where the relevant legal conditions are met.
• Request restriction of processing in certain circumstances.
• Request the transfer of your personal information where the right to data portability applies.
• Object to certain types of processing.
• Withdraw consent where processing is based on consent.
• Object to the use of your personal information for direct marketing at any time.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us at sales@reelcare.co.uk. We may need to verify your identity before processing your request.

You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO).

Website: https://ico.org.uk/

12. Third-Party Websites

Our website may contain links to other websites or third-party services.

We do not control the privacy practices of these external websites and are not responsible for their content or policies.

If you visit a third-party website through a link on our website, we recommend reviewing its privacy policy before providing personal information.

13. Children’s Privacy

Our website is intended primarily for people seeking information about Reelcare’s products and business services.

We do not knowingly seek to collect personal information from children through our website. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology or applicable legal requirements.

Any changes will be published on this page, together with an updated revision date.

We encourage visitors to review this page periodically.

15. Contact Information

For questions about this Privacy Policy, our handling of personal information or your data protection rights, please contact:

Reelcare Ltd
Unit N, Tyson Courtyard
Weldon South Industrial Estate
Corby, Northamptonshire
NN18 8AZ
United Kingdom