FREQUENTLY ASKED QUESTIONS
Find answers about hose reels, installation, maintenance & support
Can I become a distributor or reseller?
We are always willing to grow our business and discuss new avenues of distribution, please call our sales team with your company information and we will discuss this in more detail with you.
Can I buy hose reels direct from you?
We sell through a network of carefully selected distributors, catalogue houses and OEM clients. However, if you have and questions and wish to purchase a hose reel please call our sales team and we can offer advice and the best matched distributor for your needs
Can you offer repair or servicing?
We can offer an in house repair service on most reels but it is always depending on the reel that you have. Please call our sales team to ascertain if your reel can be repaired by us and if it can, you will be issued with a returns/ repair number. Reels would need to be sent to us at the contact address for assessment before a final decision is made.
Do you have a printed catalogue?
No, we don’t. Our website is the best resource for up to date and accurate information.
Do you install your hose reels?
Depending on the application/ project we can appoint a service agent who can support you with the installation of your reel. However, we do not have a team of installation engineers available on a day to day basis.
Do you supply spare parts?
Spares are available for all our reels please call our sales team and we can quickly let you know where to get them from.
Hose will not retract or does not retract fully
A rigid inlet connection can cause excessive binding on the shaft and hub bearings.The extra friction causes the reel to not or only partially retract the hose. A rigid connection is also one of the main causes of leaking swivels. It will also void the manufacturers warranty.
If the reel is mounted more than 5 metre high, the drive spring may not have enough strength to pull in the weight of the hose. Reduce the height of the mounted reel or contact our customer support team for advice.
if the reel is bolted down to an uneven surface, this could distort the frame causing a bind on the main support shafts thus restricting the smooth retraction of hose.
Please contact our customer service team. They are best placed to advise you on how best to re-tension your reel and remedy the problem. Please note that over-tensioning of the drive spring can lead to premature failure of the spring.
Media Compatibility Chart
Media Compatibility Chart
| PRODUCT TO BE HANDLED | BUNA & NITRILE | EPR & EPDM | VITON® & FKM | AFLAS® | |
|---|---|---|---|---|---|
| Acetylene | 1 | 1 | 1 | X | |
| Air & Water (Below 0c) | 1 | 1 | 1 | 1 | |
| Air & Water (90c – 150c) | 3 | 2 | 1 | 1 | |
| Air & Water (150c – 200c) | 4 | 4 | 1 | 2 | |
| Antifreeze | 1 | 1 | 1 | 1 | |
| Fuel | 1 | 4 | 1 | 2 | |
| Hydrochloric Acid | 2 | 2 | 1 | 1 | |
| Oil | 1 | 4 | 1 | 1 | |
| Natural Gas | 1 | 4 | 1 | X | |
| Nitrogen | 1 | 1 | 1 | X | |
| Oxygen (90c – 150c) | 4 | 4 | 2 | X | |
| Oxygen (Cold) | 2 | 1 | 1 | 1 | |
| Pesticides | 2 | 4 | 1 | 1 | |
| Steam (Below 200c) | 4 | 1 | 4 | 2 | |
| Sewage | 1 | 1 | 1 | 1 | |
| Sea Water | 1 | 1 | 1 | 1 |
2 = These seals will perform well but may wear quicker than seal marked (1)
3 = These seals have preformed poorly and may cause leakages
4 = We do not recommend these seals for this liquid or gas
X = Unknown
My hose reel will not retract and is locked into position (lock out).
This happens when the latch mechanism is engaged whilst the hose is fully extended and the drive spring if coiled tight with no more turns left to unlock the reel.
This can happen on certain models and it is caused by the U-bolts on the drum assembly not being in the correct position. Reposition the U-bolts in the correct position. If the problem continues, please contact our customer service team for advise.
My spring retractable reel will not lock in place properly
This could indicate a broken latch spring, a bent or won out latch pawl or a faulty/worn out latch plate. The faulty parts will. need to be replaced. Please contact our customer service team for advise.
The swivel is leaking
Verify the “O” ring material is suitable for the current application (see media compatibility chart). If needed, replace the “O” ring.
Verify if all the backup rings are in place and are in the right position. Replace – reposition where needed.
Please verify connection threads are compatible and you are using the correct thread sealant. Use sufficient thread sealant if and where required (please note that not all connections require the use of sealant). Try to tighten the connection with a wrench, but be carefull to not overtighten.
A (semi) rigid inlet connection can be a direct cause of leaking, but can also cause excessive wear on the internal “O” rings. Furthermore, it leads to excessive friction and binding on the main shaft and supporting hub and bearings. A non-flexible inlet connection void any warranty.
Please contact our customer support team for advise. Make sure the working pressure/temperature does not exceed the factory recommended pressure/temperature.
What warranty do you offer?
The Vendor warrants that the goods supplied to the Purchaser will be free from defects in material and workmanship for a period of either one or two years dependant on product from the date of delivery.
The Vendor will repair or replace, at its option and cost, any product which proves to be defective during the warranty period, unless such defect was caused by improper care, incorrect installation, improper use or handling of the product.
Hose is not included in this warranty.
Under no circumstances will the Vendor have any obligation or liability to the Purchaser or other person for consequential damages, including loss of profit, whether or not the same could be reasonably anticipated or known to the Vendor.
No repairs or warranty work may be made by the purchaser or the purchaser’s agent without prior notification to the vendor. Only after notification and with the permission of the Vendor may any work be carried out by any parties other than the vendor.
The Vendor makes no other warranty, express or implied, including any warranty of fitness for a purpose or of merchantability.
Shipping charges on all goods returned must be prepaid.
Reelcare is now available in South Africa and UAE (Dubai).
NEED THE RIGHT HOSE REEL?