My hose reel will not retract and is locked into position (lock out).

This happens when the latch mechanism is engaged whilst the hose is fully extended and the drive spring if coiled tight with no more turns left to unlock the reel.

This can happen on certain models and it is caused by the U-bolts on the drum assembly not being in the correct position. Reposition the U-bolts in the correct position. If the problem continues, please contact our customer service team for advise.